Conférence des recteurs et des principaux des universités du Québec

Compiled by the Library Subcommittee’s Reference at a Distance working group (Groupe de travail sur la référence à distance, REFD), this report describes the status of Internet-based reference services at Quebec and Canadian university libraries in 2006. It compares the most widely used virtual reference software and notes the use of instant messaging for providing reference-at-a-distance services. It concludes with a look at reference-at-a-distance services at Quebec university libraries in the near future.