01 – ADMINISTRATION / PLANNING, ORGANIZATION AND INTERNAL GOVERNANCE

01.25

Client services  

Records dealing with the definition, allocation, evaluation and review of client services provided by the institution and its various components:  list and description of services, definition of target clienteles’ needs, statistics on use of services, etc.

copy

Unit

Active

Semi-active

Inactive

primary [ a ]

unit responsible

X¹

3 years

R²

secondary [ a ]

other units concerned

1 year

R ²

N o t e s :                                                                                                              ( D = Destruction   R = Retention )

¹ Retention:  Until next evaluation or redefinition of services provided by the unit.
² Archives selection:  Retention of studies, reports and analyses significantly documenting services provided by the different units.  Destruction of support records (drafts, preliminary versions, etc.).

[   ] = medium --->a = paper   b = microfilm   c = electronic    d = audio-visual   e = other

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Updated:  14/3/02